How long do processing and shipping take?
Generally packages leave our facility within a couple of days; occasionally we may be a little behind due to a holiday or order rush. From start to finish your order is processed, filled, and shipped by human beings! For the highest quality and freshness, all of our products are hand-poured and filled to order, rather than pre-bagged. We pride ourselves on this personal touch to ensure every package is perfect.
Can I add to my order after it’s placed?
Because our payment processing center pre-authorizes your credit card for the total amount of your order, we are unfortunately unable to make changes. Due to ecommerce regulations and for our customers' protection, we are not able to charge more than your original pre-authorization. Adding to or changing the order is not possible without voiding the pre-authorization or canceling and refunding the original order.
My order has not shipped yet, can I cancel it?
Because we process your order as quickly as possible, we can only accept order cancellations if product not ship out yet.
Do you ship internationally?
At this time, Tea shops is only processing and shipping orders with billing and final destination shipping addresses located in the United States and Canada. We are not able to bill or ship to any countries outside of these two destinations.
How are your products packaged?
Our product packaging is designed to protect the high-quality botanicals inside. We use a variety of materials including glass, plastic, multi-layer bags, recyclable tin, and boxes to keep the botanical goodness inside fresh. In addition, we pride ourselves on making sure we use green materials to package and pad our boxes to ensure your order arrives safe and sound.
Can I return a product? What if I received the wrong item or my order was damaged?
Our guarantee to you is that if for ANY reason you wish to return the products that you have received, you may send them back to us postmarked within 30 days from the date your order is received. If you have received the wrong item or damage occurs, please contact us by email us at support@teashops.online.com. For additional information please visit our returns page.
Where is my tracking information?
We will send you an email with your tracking information as soon as we generate a shipping label for your order. If you have not received an email from us with your shipping details, please contact us to check on your order. We can be reached by email support@teashops.online.com Monday through Friday from 9am to 5pm PST.
Why does it take so long for an item to come back in stock?
We prefer to let our shelves sit empty rather than sell our customers inferior stock. While it would be easy to purchase lesser quality botanicals, we are committed to bringing you only the best. Our growers are regularly impacted by unpredictability due to weather, crop success, and even international crises including conflict. When items do arrive at our facility, they are subject to our rigorous quality control process in order to make sure we only provide the best herbal products to our customers.
We recommend signing up for a Back in Stock email notification on the website. If some or all sizes of a product you’re searching for are out of stock, you will see a gray “Notify when in stock” button. Click this, and you will be able to sign up for an automatic email notification upon restocking. You can keep track of and manage your notifications by using your online account.
Why do I have sales tax added to my order?
Tea Shops Online charges sales tax in accordance with multiple and ever-changing state laws. If you have questions about how that works, please see our legal disclosures page.